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Advanced search of conversations and messages

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Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

Search helps you quickly locate a specific conversation, contact or message inside the platform. Instead of scrolling the conversation list, you type a term and ConversaLabs shows the most relevant results, grouped by type (conversations, contacts and messages).

Prerequisites

  • Be signed in and have access to the inboxes where the conversation you're after lives.
  • Remember at least one term: the contact's name or phone, part of the message text, or the conversation number.

Step by step

  1. Open search from the top of the conversation view (or via the search shortcut).
  2. Type the term you're looking for — it can be the contact name, a snippet of the message, or the conversation identifier.
  3. Watch results grouped by type: conversations, contacts and messages.
  4. Click the result you want to open the matching conversation right where you need it.
  5. Refine the term if there are too many results (use more specific words).

Settings & options

  • Search by contact: find by associated name, email or phone.
  • Search by message: locate by a snippet of the content exchanged in the conversation.
  • Search by conversation: use the conversation identifier when you already know it.
  • Combine with filters: for recurring slices (by status, agent, label, etc.), use custom filters and saved views instead of searching over and over.

Use cases

  • Pick up an old conversation when all you remember is the customer's name.
  • Find the message where a price or deadline was agreed.
  • Locate every conversation from the same contact to review the history.

Tips, limits & best practices

  • The more specific the term, the better the results — avoid overly generic words.
  • Message search covers the content of conversations you have access to.
  • For analysis and recurring slices, prefer filters and views; search is for one-off lookups.

Troubleshooting

  • I can't find a conversation: check the spelling of the term and whether you have access to its inbox.
  • Too many results: add more specific words or use a filter.
  • The contact doesn't show up: confirm the name/phone was saved exactly as you typed it.

See also