ConversaLabs Help Center
en
Language
pt_BR Portuguese (Brazil) en English es Spanish

Media Library overview

Open in
View as Markdown Open in ChatGPT Open in Claude
Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

The Media Library is your ConversaLabs account's central file repository. In a single place you store, organize and reuse images, videos, audio and documents — without depending on folders on your computer or re-sending the same file over and over.

The library is account-global: whatever is in it is available to the whole team and to every enabled channel. It brings together both the files you upload manually and the ones the platform captures automatically from conversations, the CRM, tasks and the catalog, organizing everything into folders. From there, any saved file can be re-sent to any channel without a new upload, reusing the file that already exists on the platform.

Prerequisites

  • An active ConversaLabs account and a user with access.
  • The Media Library module enabled for your account (optional, flag-controlled). If you don't see the library in the navigation, talk to an administrator.
  • Adequate permissions: agents can view, send, upload, move and archive files; destructive actions (permanently delete, empty the trash, delete folders) are limited to administrators.
  • The account's storage limit is set by the platform operator and cannot be raised by the account itself.

Step by step

  1. Open the Media Library from the side navigation.
  2. Get to know the three main areas: the folder tree (left), the file grid (center) and the details panel for the selected item.
  3. Upload a file or select an item that was already captured automatically.
  4. Organize files into folders so you can find them easily later.
  5. When replying to a conversation (or elsewhere on the platform), use the library picker to attach a file you've already saved, with no need to send it again.
  6. Watch the storage meter to see how much space the account is using.

Settings & options

  • Automatic capture: the platform can automatically save to the library the files that flow through conversations and other modules, organizing them by source.
  • Import/backfill: you can bring into the library files that already exist in past conversations, CRM, tasks and the catalog, reusing the same file (without duplicating it).
  • Folders: hierarchical and color-coded, they help you separate assets by channel, team, campaign or theme.
  • Trash: deleted items go to the trash before being removed for good, with automatic cleanup after a period set by the operator.
  • Storage: the limit (quota) is defined by the platform operator and shown in the meter.

Use cases

  • Keep a single library of logos, PDF catalogs, price lists and videos ready to use.
  • Reuse an approved asset across multiple channels (WhatsApp, website, email) without re-sending.
  • Standardize your team's replies with official files, avoiding wrong or outdated versions.
  • Quickly recover a file a customer sent, already organized by source.

Tips, limits & best practices

  • Organize with folders from the start — it's easier to keep tidy than to fix later.
  • Use clear folder names (by channel, campaign or customer) to speed up searching.
  • Keep an eye on the storage meter; as you approach the limit, archive or delete what you no longer use.
  • There is a maximum file size; very large files may be rejected on upload.
  • Remember the library is shared across the account: what you save is visible to the team.

Troubleshooting

  • I don't see the Media Library: the module may not be enabled for your account or your role — talk to an administrator.
  • I can't delete a file or folder: destructive actions are limited to administrators.
  • My upload failed: check the file's size and format, and whether the account still has space in the storage meter.
  • I can't find a file: check the trash and use folder search; captured files are organized by their source.

See also