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Integrations: Slack, Dialogflow, webhooks, API, Notion, Linear, Shopify

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Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

Integrations connect ConversaLabs to the rest of your ecosystem. From the integrations area you enable ready-made connections and create your own extension points:

  • Slack: mirror conversations in a Slack channel and reply from there.
  • Dialogflow: connect a Dialogflow bot for automated replies.
  • Notion and Linear: bring conversation context into your productivity and engineering tools.
  • Shopify: pull order/customer data from your store into support.
  • Webhooks: receive platform events at your own endpoint, in real time.
  • Dashboard Apps: embed your own web app next to the conversation.
  • API: automate and integrate via access tokens.

Prerequisites

  • The Administrator role to configure integrations.
  • Credentials/accounts for the tools you'll connect (for example, a Slack workspace, a Dialogflow project, a Shopify store).
  • For webhooks/API: an accessible endpoint and/or an access token generated in the account.

Step by step

  1. Open the Integrations area in Settings.
  2. Pick the integration and follow the connection flow (usually login/authorization or entering keys).
  3. For webhooks, register your endpoint URL and select the events of interest; validate receipt in your system.
  4. For the API, generate an access token (profile/agent) and use it in authenticated calls.
  5. Test the integration with a real conversation before going to production.

Settings & options

  • Authorization-based connections (Slack, Shopify, etc.): follow the external tool's login.
  • Key/project-based connections (Dialogflow): require the provider's credentials.
  • Webhooks per event: you choose which events to receive.
  • API tokens: treat them like passwords; revoke them if leaked or unused.

Use cases

  • Notify a Slack channel when a new conversation arrives.
  • Automatic triage with a Dialogflow bot before reaching an agent.
  • Create a Linear issue from a customer-reported bug.
  • Show Shopify order data right on the conversation screen.
  • Sync events with your CRM or ERP via webhooks.

Tips, limits & best practices

  • Start with one integration, validate the flow, then add others.
  • For webhooks, implement idempotency and respond fast (process in the background).
  • Store tokens in your system's environment variables — never in public source code.
  • Review integrations and tokens periodically; remove what's no longer used.

Troubleshooting

  • The integration won't connect: check credentials/permissions and try re-authorizing.
  • The webhook isn't arriving: verify the URL is public, returns success (2xx) and is subscribed to the right events.
  • API 401 error: the token is wrong, expired or revoked — generate a new one.
  • I don't see the integration I want: it may depend on the plan or a specific enablement.

See also