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Public booking page

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Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

The public booking page is the link you send so customers can book time themselves, with no back-and-forth. It shows only the free slots of the chosen event type — computed from your availability, your busy times (native and Google), and the buffers. The customer picks a slot, answers the intake questions, and confirms.

On confirmation, ConversaLabs can automatically open a conversation, create a task with a reminder, link to a CRM deal, and send a confirmation email with a Google Meet link and an .ics file — each side-effect can be turned on or off per event type.

Prerequisites

  • The Calendar module enabled, with at least one event type and availability configured.
  • For the automatic Meet link, an active Google connection.
  • For paid bookings (optional), the Payments module enabled — in that case the slot is held and is only confirmed after payment.

Step by step

  1. In the Calendar, open the event type you want to publish and copy the public link.
  2. Share the link with the customer (message, email, website, social bio, etc.).
  3. The customer opens the page and picks a date and time from the free options.
  4. They fill in their contact details and answer the intake questions, if any.
  5. (If the event type requires payment) the customer completes the payment to confirm.
  6. The customer confirms and receives the email confirmation with the details and the invite.
  7. You see the new booking in the Calendar and inside the contact's conversation.

Settings & options

  • Link per event type: each event type has its own link, with its own rules.
  • Intake questions: custom fields the customer answers when booking.
  • Location / Google Meet: in person, a manual link, or an automatically generated Meet link.
  • Booking side-effects: conversation, task, CRM deal and confirmation email — per event type.
  • Distribution across agents: round-robin or collective when there's more than one host.
  • Payment (optional): require payment to confirm, or just hold the slot until payment (depends on the Payments module).

Use cases

  • Put the booking link in your Instagram bio or email signature.
  • Drop the link mid-conversation on WhatsApp so the customer can book a demo.
  • Take paid bookings (consultations, mentoring) confirmed only after payment.
  • Automatically distribute bookings across the agents of a team.

Tips, limits & best practices

  • The page is unauthenticated and safe: it shows only free slots, never the details of other bookings.
  • Keep intake questions short to reduce drop-off.
  • Check the time zone — the page shows times in the correct zone for the customer.
  • Every confirmed booking becomes a complete record: use the side-effects (conversation, task, deal) so you don't lose the follow-up.

Troubleshooting

  • The page shows no slots: confirm availability, notice rules and buffers on the event type — there may be no free windows in the period.
  • The customer didn't get the confirmation: check the email entered and whether the confirmation email is on for that event type.
  • The booking didn't create a conversation/task/deal: check that those side-effects are enabled on the event type.
  • Payment didn't confirm the slot: confirm the Payments module is active and the payment was completed — the slot is held until confirmation.

See also