AI tokens per account (BYOK)

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Conversa Labs

Last updated on Aug 18, 2026

Overview

Each account can use its own keys for AI providers (OpenAI, Anthropic, Google, Groq, xAI, DeepSeek, OpenRouter, Cohere, ElevenLabs) — known as BYOK (bring your own key). When the account provides no keys, the operator's global keys apply.

Tavily shows up on the same screen, but it is there for a different reason: it is not a chat provider. No model ever runs on that key and it never appears in the bot's model chain — it is the key that unlocks the web search and page reading tools. Without it those two tools are unavailable; everything else in AI keeps working normally.

Prerequisites

BYOK governance enabled by the operator (installation switch) and the capability active on the account.
Account administrator profile to register keys.

Step by step

In the account: Settings → Integrations → open the desired provider.
Use Get provider credentials to create the key and View provider setup documentation to check the official guide; both shortcuts appear above the form.
Enter the key. It is then used by that account's AI features (Brain, copilot, agents, dictation).
To fall back to the global keys, disable the provider integration.

Settings & options

Operator governance: the operator can turn BYOK off for the whole installation or for a specific account. With BYOK off:
- the account's keys remain stored but stop being used;
- new key writes are refused;
- every AI feature falls back to the global keys.
Precedence: account key (BYOK on) → installation global key.

Use cases

An enterprise customer that requires its own billing with the AI provider.
An operator who centralizes AI consumption on global keys to resell by package.

Tips, limits & best practices

Never share keys between different customers' accounts.
Prefer keys with a spending limit configured at the provider.
Rotate compromised keys immediately — the change applies on the next request.

Troubleshooting

"I can't save the key": BYOK is disabled by the operator for this account or the installation.
AI failing with quota errors: check the balance/limit of the key in use (account or global) at the provider's dashboard.