Forward messages

Open in

View as Markdown

Open in ChatGPT Open in Claude

Conversa Labs

Last updated on Aug 23, 2026

Overview

Message forwarding lets you select 1 to 30 messages from a conversation and send them to up to 5 other conversations at once — including conversations on different channels (WhatsApp, Instagram, Messenger, email, API and so on). On WhatsApp (device connection) the recipient sees the native "Forwarded" badge, exactly like the official app. Incoming messages that arrive already forwarded also show the badge in the chat.

Prerequisites

Access to the source conversation and the target conversations.
Forwardable messages: text, received email (becomes text), stickers and attachments (image, video, audio, document). Private notes, activities, deleted messages, failed messages, view-once messages and interactive messages (buttons/lists/polls) cannot be forwarded.

Step by step

In the conversation, use Forward in the message quick actions. On a phone, tap More message actions beside the bubble; on a computer, you can also right-click.
Selection mode opens with that message checked and temporarily replaces the reply box — tap/click other messages to add them (up to 30). Press Esc or Cancel to leave.
Use Forward on the bottom bar, which remains fully visible and reachable on phones too.
Search the target conversations or pick from the recent ones; select up to 5 and confirm.
Copies are created immediately in each target, in chronological order, and follow each channel's normal delivery flow.

Settings & options

Multi-target: up to 5 conversations at once; a failing target never blocks the others.
Cross-channel: content adapts to the target channel (a sticker may become an image; a voice note keeps the voice-note format on WhatsApp).
Contacts and locations: on WhatsApp via device and WhatsApp Cloud, representable cards remain native messages and do not require an attached file. If a contact has no valid phone number or the target channel does not accept the card, the copy uses readable text with the available details.
"Forwarded" badge: only third-party messages (and messages that were already forwarded) carry the badge — forwarding your own message produces a clean copy, just like WhatsApp. On WhatsApp via device the badge is native on the recipient's phone; on other channels it shows in the dashboard.
Channel visible: every option in the target picker shows the inbox and the channel icon, so you know exactly where the message will go out.
Mentions preserved: messages with @-mentions keep the readable name in the copy and, in WhatsApp groups via device, the mention arrives natively (highlighted) for the recipient.

Use cases

Pass a customer request on to the internal team conversation that owns it.
Resend a receipt or document received on one channel to another conversation.
Quickly distribute an announcement (text + media) to several customers.

Tips, limits & best practices

Limits: 30 messages and 5 targets per operation (WhatsApp parity).
Large bursts flow through the WhatsApp anti-ban throttle as usual.
Instagram and Messenger have a 24-hour window — forwarding outside the window may fail on delivery (the message shows an error in the target conversation).

Troubleshooting

"Unauthorized" on a target: you don't have access to that conversation's inbox.
Copy failed to send: check the target channel connection and use Retry on the bubble.
Forward option disabled: the message type is not forwardable (see Prerequisites).