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Global WhatsApp template list

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Conversa Labs

Last updated on Sep 14, 2026

Overview

Settings → Templates brings together the synced templates from inboxes you can access. A template from one provider account appears once per language, with the inboxes where it is available.

When WhatsApp Web and Cloud form a unified pair, the list uses the shared inbox. It does not repeat the template or inbox name for the two connections. Different provider accounts remain separate, even when templates have the same name.

Prerequisites

  • Access to the WhatsApp or Twilio WhatsApp inboxes you want to browse.
  • Templates available at the provider and synced with the platform.
  • Permission to start syncing the selected inboxes.

Step by step

  1. Open Settings → Templates.
  2. Search by message name or content.
  3. Filter by inbox, language or content type.
  4. Open a preview to review the message and its available inboxes.
  5. Select Sync templates to request updates from the provider.

Settings & options

The count follows your active filters. A unified pair appears once as its shared inbox in the inbox filter. When unification is disabled, the physical inboxes remain separately identified.

A WhatsApp Cloud provider account is synced once per request. Inboxes sharing a Twilio provider account may retain separate sync operations. Confirmation that sync started does not mean the provider has completed the update.

Use cases

  • Find the right language version of a message.
  • Check which inboxes can use an approved template.
  • Review hybrid inbox templates without counting the same template twice.

Tips, limits & best practices

Matching names do not prove templates are identical. The platform uses provider account, template identifier and language. It does not merge templates belonging to different provider accounts.

Switching accounts or users removes the previous data. Permission changes also invalidate the list. An inbox without confirmed access does not keep its old templates visible.

Troubleshooting

  • A template is missing: check inbox, filters, language and permissions. Start syncing and check again after processing.
  • The same name appears more than once: check whether the language or provider account differs.
  • Part of the list did not load: confirmed results remain available; retry loading the inboxes that failed.

See also