Overview
You sign in to ConversaLabs with your email and password. In your profile you adjust your name, photo, language and notification preferences, and you can strengthen security by enabling two-factor authentication (2FA).
Prerequisites
- An invitation or an account already created on the platform.
- For 2FA: an authenticator app (Google Authenticator, Authy, 1Password, etc.).
Step by step
- Open the login page and enter your email and password.
- Forgot your password? Use Forgot password to receive a reset link by email.
- In the top corner, open your profile menu and click Profile settings.
- Update your name, photo, language and notification preferences.
- To enable 2FA, open the security section, scan the QR code with your authenticator app and confirm the generated code.
- Store the recovery codes somewhere safe — they unlock access if you lose your device.
Settings & options
- Profile: display name, avatar, interface language and signature.
- Password: periodic password changes are recommended.
- 2FA: enable/disable and regenerate recovery codes.
- Notifications: email and browser/app notifications.
Use cases
- Standardize agent names and photos for a professional support identity.
- Require 2FA to protect accounts with administrative access.
Tips, limits & best practices
- Enable 2FA especially for administrators and operators.
- Never share your password or recovery codes.
- Use a valid corporate email to receive resets and alerts.
Troubleshooting
- I didn't get the reset email: check spam and confirm the email is correct.
- I lost access to my authenticator: use a recovery code or ask an administrator to reset your 2FA.