Overview
You can lower the amount of a charge or subscription by applying discounts. The discount can be per line item (on a specific item) or on the total of the transaction. The amount sent to the gateway is always the net value — that is, the subtotal minus the discount. The payment providers are not changed; they only receive the final, already-calculated amount.
Optionally, your account can require a reason when applying a discount, to keep a history and control of who granted each reduction.
Prerequisites
- Payments module enabled and a connected gateway.
- Permission to create/edit charges and subscriptions.
- If your connection requires a discount reason, have the justification ready.
Step by step
- When creating (or editing) a charge or subscription, locate the discount field.
- Choose where to apply it:
- Per item: enter the discount on the matching line item.
- On the total: enter the discount over the sum of the lines.
- Set the discount amount.
- If prompted, enter the discount reason.
- Check the final amount (subtotal − discount) before saving.
- Save and, for a charge, send it in the conversation as usual.
Settings & options
- Per-item discount vs. total discount: combine both when needed — the total reflects the sum of the reductions.
- Require discount reason: an option per connection; when on, the discount is only accepted with a justification.
- Net value: the gateway always receives the amount with the discount already applied; there is no later calculation on the provider side.
- Reports: the total discounts granted appears in the Payments reports.
Use cases
- Grant a one-time discount to close a sale.
- Apply a reduction to a specific item on a charge with several products.
- Offer a promotional amount on a subscription.
- Keep traceability of who granted each discount by requiring a reason.
Tips, limits & best practices
- The discount reduces the net value sent to the gateway — check the total before sending.
- Standardize discount reasons to make analysis in the reports easier.
- To track the impact, use the discounts granted metric and the average ticket in the reports.
- Remember: amounts are in major units (R$ 10.00 =
10.00).
Troubleshooting
- I can't save without a reason: your connection requires a justification — fill in the discount reason.
- The total didn't add up: check whether there are per-item and total discounts at the same time; the final amount is the subtotal minus the sum of the discounts.
- Discount doesn't show on the gateway: the provider only receives the net value; the discount breakdown stays on the platform.