Overview
The Super Admin panel is where the operator manages the entire installation: create and manage accounts, define plans and features, and track the license state.
Prerequisites
- A user with the Super Admin role.
- A valid license for the installation.
Step by step
- Open the Super Admin panel.
- Under Accounts, create or edit accounts and adjust limits and features.
- Under Plans, define the available plans and what each one enables.
- Under License, check the activation state and validity.
Settings & options
- Per-account features: enable/disable modules per account.
- Limits: agents, inboxes and other per-plan limits.
- License: key, state and renewal.
Use cases
- Provision a new account for a customer.
- Adjust an account's plan based on the contract.
Tips, limits & best practices
- Document each account's plan and features.
- Monitor license validity to avoid interruptions.
Troubleshooting
- Account missing a module: check the features enabled on the plan/account.
- Invalid license: verify the key and activation state.