Internal Chat
By Conversa Labs
By Conversa Labs
Channels, direct messages, announcements and sharing entities (conversations, contacts, deals) as cards.
Internal Chat overview
Overview Internal Chat is your own team's conversation space inside Conversa Labs — a team chat (Slack/Teams style) that lives next to support but is completely separate from conversations with customers. It doesn't create tickets and never enters SLA, CSAT or support reports: it's internal, private communication between the agents in your account. With it, the team aligns day-to-day work, asks quick questions and shares context (a conversation, a contact, a deal) without switching tools. Internal Chat offers three ways to talk: - Channels — rooms by topic, team or project (public or private). - Direct messages — private 1-to-1 messages with another agent. - Announcements — broadcast channels where only authorized people post and everyone else reads. Prerequisites - The Internal Chat module enabled for your account (optional feature — if it doesn't appear in the sidebar, ask an administrator to turn it on). - An active user (agent) in the account. Internal Chat is for the team only — contacts and customers never take part. - To manage a channel's members and roles, be a channel owner/admin or an account administrator. Step by step 1. Open Internal Chat from the left sidebar. 2. See the list of channels and direct messages on the left, and select one to open the conversation. 3. Type in the message field at the bottom and send (the send key follows your profile preference — Enter or Ctrl/⌘ + Enter). 4. Use @ to mention a teammate and get their attention. 5. Attach files, record audio or react with an emoji, just like in a normal conversation. 6. To start a new topic, create a channel or open a direct message with another agent. Settings & options - Per-channel notifications: each member chooses to receive everything, mentions only or nothing, and can mute a channel. - Notification preferences: the Internal Chat types (mention, direct message and announcement) appear on your preferences page and can be enabled for the bell and email. - Channel avatar: set an image or an icon with a color to identify the channel at a glance. - Personal note: write a note visible only to you inside a channel, handy for reminders. - Members and roles: owner, admin and member, with permission to add/remove and promote/demote. Use cases - Coordinate the support team in real time without an external tool. - Ask a teammate for help on a customer and share the conversation as a card. - Post operational notices in an Announcements channel everyone reads. - Align sales: discuss a CRM deal or a charge right in the team chat. Tips, limits & best practices - Internal Chat is separate from Conversations: messages here never reach the customer. - Use private channels for sensitive topics and Announcements for official notices. - Tune each channel's notification level so you aren't distracted by everything. - Keep channels organized by topic/team so search and history stay useful. Troubleshooting - I don't see Internal Chat: the module may be disabled for the account or your role — talk to an administrator. - I can't add/remove members: this action requires being a channel owner/admin or an account administrator. - I'm not getting notifications: check the channel's notification level, whether it's muted, and your bell/email preferences. See also - Channels, direct messages and announcements - Share entities as cards
Channels, direct messages and announcements
Overview Internal Chat organizes team communication into three kinds of space, each with its own purpose: - Channels — group conversation rooms by topic, team or project. They can be public (any agent finds and joins) or private (invite only). - Direct messages (DMs) — a private 1-to-1 conversation between two agents. - Announcements — a one-way channel where only authorized people post and the rest of the team just reads. Ideal for notices. Choosing the right space keeps communication clear and history easy to find. Prerequisites - The Internal Chat module enabled for the account. - To create private or announcement channels and manage who takes part, be a channel owner/admin or an account administrator. Step by step Create a channel 1. In Internal Chat, use the create channel option. 2. Give it a name and, if you like, a description. 3. Choose the type: public, private or announcement. 4. Set the avatar (image or icon + color) to identify the channel. 5. Add the first members and finish creating it. Open a direct message 1. Start a new direct conversation and choose the agent. 2. The DM appears in your list and stays private between the two of you. Post in an announcement 1. Open the announcement channel. 2. If you're authorized to post, write and send normally; otherwise the channel is read-only for you. Settings & options - Channel type: public, private or announcement. - Members: add/remove people (channel owner, channel admin or account administrator). - Roles: owner (the creator), admin and member — promote or demote from the members panel. - Avatar and color: the channel's visual identity. - Notification level: per member (everything / mentions only / nothing) and a mute option. Use cases - A public "general" channel for the whole team. - A private "finance" channel for sensitive topics. - A direct message for a quick, personal question with a teammate. - An "announcements" channel for official notices from leadership. Tips, limits & best practices - Use clear, consistent channel names. - Prefer private when the topic shouldn't be seen by the whole account. - In Announcements, keep the list of who can post small to avoid noise. - Set roles carefully: only owners/admins manage members. Troubleshooting - I can't post in an announcement: you're probably not on the list of authors — ask a channel administrator. - I can't find a channel: if it's private, you need to be invited. - I can't promote/demote someone: this action requires a channel owner/admin role (or an account administrator). See also - Internal Chat overview - Share entities as cards
Share entities as cards
Overview Internal Chat lets you share platform items as cards inside a team conversation. Instead of copying and pasting links, you send a rich card — with title, summary and icon — that opens the exact item with one click. It's the fastest way to ask for help or align context: "look at this conversation", "this deal is stuck", "check this charge". You can share 9 item types: - Conversation (support) - Contact - Deal (CRM) - Task - Catalog product - Charge (Payments) - Calendar event - WhatsApp Hub broadcast - Campaign Prerequisites - The Internal Chat module enabled for the account. - Access to the item you want to share and to its module (CRM, Payments, Calendar, etc.). - At least one channel or direct message to send the card to. Step by step 1. Open the item you want to share (a conversation, a contact, a deal, etc.). 2. Use the Share to chat action available on the item's screen. 3. Choose the destination channel or direct message. 4. (Optional) Write a message alongside the card. Type @ to mention people: the list shows the members of the selected channel. Pick the channel before mentioning. 5. Send. The card appears in the team conversation. 6. Any member can click the card to open the original item. Settings & options - Destination: any channel (public, private or announcement where you can post) or direct message. The picker shows only destinations where the membership and posting policy allow you to send; an explicit allowed-poster list can grant that permission even when you have not joined. - Optional message: add context to the card with text. It appears above the card, in the same bubble. If you leave it empty, the card still appears normally and can be opened. - Mentions in the message: type @ and pick someone from the list. They get notified exactly like a mention in any other Internal Chat message. The list only offers members of the target channel — mentioning someone who is not in the channel notifies nobody. - Automatic card: the title, summary and icon are built automatically from the item. - One-click open: the card takes you straight to the item (conversation, contact, deal, etc.). Use cases - Ask a teammate to take over a specific conversation. - Discuss a CRM deal before moving it to the next stage. - Validate a charge or a Calendar event with the team. - Share a campaign or a broadcast with whoever will run it. Tips, limits & best practices - Always add a short message explaining why you're sharing it. - Use @ to call the right person instead of hoping someone notices the card. - Share in private channels when the item is sensitive. - The card points to the item: whoever clicks will see its current state. - Access to the item still depends on each person's permissions in the source module. Troubleshooting - I don't see the "Share to chat" action: confirm the Internal Chat module is enabled for the account. - The card doesn't open the item: the item may have been removed, or you don't have permission to access it in the source module. - I shared in the wrong channel: send it again to the correct channel/direct message. - The mention list doesn't appear when I type @: pick the target channel first — the list is built from its members. See also - Internal Chat overview - Channels, direct messages and announcements
Messaging in Internal Chat: mentions, reactions, replies, media and search
Overview In Internal Chat, talking to your team works like any modern chat: you type in the message field of a channel or a direct message and it appears in real time for the other members. Beyond text, you can call a teammate with @ by picking them from the channel's member list, reply to a specific message, react with an emoji, record a voice message, attach files and images (or pull a file straight from the Media Library), keep a reminder just for yourself with a Private note, edit and delete your messages, and search messages and channels. All of this is internal and private between the agents in your account — it never reaches the customer. Prerequisites - The Internal Chat module enabled for your account. - Being a member of the channel (or direct message) where you want to talk. In announcement channels, only people on the authors list can post; everyone else just reads. - To edit or delete, being the author of the message (or an account administrator). Step by step 1. Send text — Open a channel or a direct message, type in the field at the bottom and send. The send key follows your profile preference (Enter or Ctrl/⌘ + Enter). 2. Mention with @ — Type @ and the list of this channel's members opens right above the composer, with photo and name. Keep typing to filter, move with the ↑ ↓ arrows and confirm with Enter (or click the name). The chosen name becomes a highlight inside the message and that person gets the mention notification, respecting their notification level for the channel. The mention has to be picked from the list. Typing @ana as plain text notifies no one — it is just text. The list only offers people who are in the channel (you are not in it: mentioning yourself notifies nobody), so mentioning someone from outside means adding them to the channel first. The same @ works in the message that accompanies a shared item in Share to chat — there the list offers the members of the channel you picked as the destination. 3. Reply to a message — Use the reply action on the message you want and write your answer. It stays linked to the original message (a quoted snippet appears above your reply), making it easy to pick up the right thread. 4. React with an emoji — Open the message's emoji picker and choose one. The reaction appears for all members of the channel. Any member can react; clicking the same emoji again removes your reaction (it toggles). 5. Attach a file or image — Use the composer's paperclip to send a file or image. Images, audio, video and documents are detected automatically and shown in the right format, with a preview (thumbnail and size) before you send. 6. Record a voice message — Tap the microphone. Recording starts immediately and the waveform replaces the text field, with the elapsed time beside it. Use stop to finish, ▶ to listen before sending, and the microphone again to discard. Once sent, the audio appears in the thread with a player (play, 1×/1.5×/2× speed, volume and download). 7. Send from the Media Library — Tap the image icon to pick a file that is already in your account's Library. It is attached directly, with no re-upload. The reverse also works: every attachment sent in Internal Chat is filed in the Library, organised by channel and by author, ready to reuse later. Private notes are the exception — they never reach the Library. 8. Write a private note — At the top of the composer, switch from Reply to Private note. The box turns amber and whatever you write there is a reminder only you can see inside that channel: nobody else sees it, nobody is notified, and its attachment does not reach the Library. 9. Edit a message — On one of your messages, use edit, adjust the text and save. The message then shows an edited marker so it's clear the content changed. While you are editing, the attachment, microphone and library buttons are disabled: an edit changes the text of an already-sent message, and any file you had staged stays staged for your next message. 10. Delete a message — On one of your messages, use delete. It's a soft delete: the message stays in the conversation, but with its text and attachments removed, showing message removed in its place. 11. Search messages and channels — Use Internal Chat's search and type a term. You get the messages and channels that match the term, within what you have permission to read. Settings & options - Send key: set on your profile page (Enter or Ctrl/⌘ + Enter). The send button shows the active shortcut, so you always know which key sends the message. - Emoji picker: available in the composer and on each message (to react). - Who appears in the @ list: the members of the channel you are writing in — not the account's general agent list. It is the same list as the members panel. - Media formats: images, audio, video and documents are accepted and classified automatically; recorded audio becomes a voice message. - Maximum attachment size: follows the limit configured for the installation. A file above the limit is refused right away, with the file name and the limit in the message — instead of failing mid-upload. - Media Library: the composer's image icon opens your account's Library; and everything sent in Internal Chat is archived there automatically, in folders by channel and by author. - Personal note: you can write a note visible only to you inside a channel (a private reminder) that notifies no one and never reaches the Library. - Search scope: search only scans the channels you can read — public channels and the channels/direct messages you're a member of. Deleted messages don't appear, and neither do other people's private notes. Use cases - Ask for help by mentioning the right teammate with @ so they get notified. - Confirm quickly with a reaction (👍, ✅) instead of one more message. - Pick up an old topic with reply, keeping the original message's context. - Find a decision logged weeks ago using search with a keyword. Tips, limits & best practices - Mention sparingly: every @ triggers a notification. Use it when you truly need someone's attention. - Edits and deletions are on record: editing shows edited and deleting leaves message removed — it's not a way to make a message vanish without a trace. - Search only scans what you can access: private channels you don't belong to never show up in results. - Prefer reply over quoting by hand — the link keeps the history clearer. Troubleshooting - I mentioned someone and they weren't notified: the mention has to be picked from the list that opens when you type @ — inside the message it renders highlighted. An @name typed by hand is ordinary text. Also check that the person is a member of the channel: the list only offers people who are. - The @ list doesn't open: it appears as soon as you type @ in a channel that has other members. In a direct message with a single person, or in a channel where you're the only member, there is nobody to mention but you — and you are not in your own list. - My audio/file wasn't sent: if the file is over the installation's limit, the alert names the file and the limit and the file is not attached — record a shorter audio or send a smaller file. If the send fails because of the connection, you get an alert and your text and attachments stay in the composer so you can try again. - I can't edit/delete a message: only the message's author (or an account administrator) can edit or delete it. Other people's messages won't show those actions to you. - I can't post in a channel: in announcements, only authorized authors post; in private channels, you need to be a member. - My reaction doesn't appear: check your connection and refresh — reactions arrive in real time to the channel's members; you only see reactions in channels you can read. - Search doesn't return a private channel: that's expected — search only includes public channels and those you're a member of. Ask for an invite to join. See also - Internal Chat overview - Channels, direct messages and announcements
Notifications, unread and presence in Internal Chat
Overview Internal Chat alerts you to what matters and marks what you still have to read, so you don't have to dig through every channel. Three mechanisms work together: - Notifications — an alert (bell and/or email) when something relevant happens: a mention, a direct message or an announcement. - Unread — a counter (badge) per channel plus a total in the sidebar, showing how many new messages you haven't seen yet. - Presence — the online indicator for the colleagues you talk to. You control how much each channel interrupts you through its notification level and mute, without losing history — anything unread stays marked until you open the channel. Prerequisites - The Internal Chat module enabled for the account. - An active user (agent) on the account, a member of the channel or a participant in the direct message. - The Internal Chat notification types — mention, direct message and announcement — live on your notification preferences page and can be enabled by bell and by email, each one independently. Step by step 1. Understand the three notification types | Type | When it fires | What you see | | --- | --- | --- | | Mention | Someone uses @ with your name in a channel or direct message | Title with the channel name and a message preview | | Direct message | You receive a message in a 1-on-1 conversation | Title with the sender's name and a message preview | | Announcement | A new post in an announcement channel you follow | Title with the channel name and a preview of the notice | Clicking any of these notifications opens the channel at the exact message that caused it, loading older pages when necessary and highlighting the message. If that message was removed or is not visible to you, Internal Chat safely opens the latest messages and shows a notice instead. 2. Set the level per channel Each channel has its own notification level, defined by you: 1. Open the conversation's action menu — the ⋮ icon on the list row (or a right-click, or the ⋮ in the header of the open conversation) — and choose Mute notifications. 2. Choose one of the three levels: - All — notify on every new message. - Mentions only — notify only when you are mentioned. - Nothing — do not notify (it still counts as unread). 3. Mute a channel for a period In the same menu, Mute notifications offers four options: For 8 hours, For 1 week, Only when I'm mentioned and Until I turn it back on. - A period (8 hours or 1 week) expires by itself and everything goes back to normal; while it is active you receive nothing from that channel, not even mentions. - Until I turn it back on never expires: to undo it, choose Turn notifications back on in the same menu. - A muted conversation shows a crossed-out bell next to its name in the list. 4. Read the unread badges - The number next to each channel/direct message is the count of new messages you haven't read yet. - The total on the Internal Chat sidebar entry sums the unread across all your channels and direct messages. - Messages you sent yourself never count as unread. 5. Mark as read or unread - Just open the channel and view the messages: your read marker advances to the last message and that channel's badge clears. - Without opening it, use the conversation's action menu: Mark as read clears the badge on the spot. - Mark as unread does the opposite — it brings the badge back to a conversation you already read, so you don't forget to answer. It rewinds to the last message you received, not to the beginning of the history. Settings & options - Notification level per member — all / mentions only / nothing, set by you on each channel (it does not affect other members). - Temporary mute — pauses the channel's notifications for a period (8 hours or 1 week); it expires automatically. There is also the open-ended mute (Until I turn it back on). - Conversation action menu — where mute, mark as unread, pin and archive live. Opens from the row's ⋮, from a right-click, or from the header's ⋮. - Global preferences — the three types (mention, direct message, announcement) can be turned on or off by bell and by email on your preferences page. - Presence indicator (online) — shows which colleagues are connected; the Internal Chat real-time signaling is bounded to channel/direct-message members, so you see presence and updates only for the people who are part of that space. Use cases - Noisy channel: set the "general" channel to mentions only so you are alerted only when someone really calls you. - Weekend: mute the "general" channel for a few days to rest without losing the history. - Quick triage: glance at the badges in the sidebar to see at a glance where there are pending messages before opening any channel. Tips, limits & best practices - Announcements are meant to be read: posting in an announcement channel notifies those who follow it, precisely so the notice isn't missed. - A mention pierces the "mentions only" level: even at that level, being mentioned with @ always triggers a notification — only the nothing level skips mention alerts. - Mute is stronger than the level: while a channel is muted, you receive nothing from it, not even mentions, until the mute expires. - Unread is not the same as a notification: the nothing level silences the alert, but the message still counts in the badge until you open the channel. Troubleshooting - I don't get notifications from a channel: check, in this order, the channel level (it may be "nothing"), whether it is muted, and your bell/email preferences for that type (mention, direct message or announcement). - The badge won't clear: the count only updates when you open the channel and view the new messages; remember that messages you sent never enter that number. - I can't see a colleague's presence: presence and real-time updates are bounded to members; you only see the status of people who are part of the same channel/direct message, and they must be connected to show as online. See also - Conversation actions: mark unread, mute, pin, archive and delete - Internal Chat overview - Channels, direct messages and announcements
Conversation actions: mark unread, mute, pin, archive and delete
Overview Every Internal Chat conversation — a channel, a direct message or an announcement — has its own action menu. It is how you keep your list under control without depending on anyone else: move aside what you are not using, pin what you follow every day, mute what interrupts too much, and mark as unread the message you want to answer later. The actions fall into two groups, and telling them apart is what matters most: - Only for you — mark as read/unread, mute, pin and archive. Nobody else notices, and the conversation keeps working normally for the other participants. - For everyone — channel settings, leave and delete. These change the room for the whole team and are restricted to whoever has permission. Prerequisites - The Internal Chat module enabled for the account. - An active user (agent) in the account. - For settings and delete: being a channel owner/admin or an account administrator. Every other action is available to any participant. Step by step 1. Open the action menu Three ways in, all opening the same menu: 1. Hover the conversation in the list and click the ⋮ icon on the right. 2. Or right-click anywhere on the conversation row. 3. Or, with the conversation open, use the ⋮ in the header, next to the name. On phones and tablets the ⋮ is always visible on the row, and the menu opens as a panel at the bottom of the screen. 2. Mark as read or unread - Mark as read shows up when the conversation has new messages: it clears the badge without opening it. - Mark as unread brings the badge back to a conversation you already read — the way to leave a visual reminder that it still needs an answer. 3. Mute notifications Choose Mute notifications and then for how long: | Option | What it does | | --- | --- | | For 8 hours | Pauses the alerts until the end of the working day; comes back on its own. | | For 1 week | Pauses for seven days; comes back on its own. | | Only when I'm mentioned | You are only alerted when someone uses @ with your name. | | Until I turn it back on | No alert at all, not even a mention, until you undo it. | To undo it, open the menu again and pick Turn notifications back on. A muted conversation shows a crossed-out bell next to its name. 4. Pin to top Pin to top keeps the conversation at the beginning of your section (Channels, Direct Messages or Announcements), above the rest, no matter when the last message arrived. Pinning does not move the conversation out of its section and changes nothing for the other participants. 5. Archive the conversation (only for you) Archive conversation takes the row out of your active list and puts it under the Archived filter. Nobody else is affected: the other side keeps seeing it and writing normally. If a new message arrives, the conversation comes back on its own — unless you also muted it. Archive + mute together is the "I don't want to see this for a while" mode; archiving alone is just "done with it for today". To bring it back by hand: switch the list filter to Archived, open the conversation menu and choose Move out of the archive. 6. Leave channel Available on channels and announcements (a direct conversation has no "leave"). You stop receiving its messages and disappear from the member list; to come back you have to join again — in a private channel, someone has to add you. If you are the only owner, transfer ownership before leaving. 7. Delete Restricted to a channel owner/admin or an account administrator. It deletes the conversation and all of its history for every participant, with no way back. The menu asks for a confirmation first. Settings & options - List filter — All chats, Unread and Archived, under the filter icon at the top of the list. The Archived filter shows both the conversations you archived and the channels archived by an administrator. - Row markers — the pin means a pinned conversation; the crossed-out bell, a muted one. - Last message preview — each row shows who spoke last and the beginning of the message. Someone else's Private note never shows up in that preview. - Join channel — on a public channel you are not in yet, the menu offers Join channel instead of the member actions. Use cases - A clean inbox: archive the conversations you settled today. The ones that get a new message come back on their own. - Answer later: read it on your phone but you will answer from the computer? Mark as unread so the thread does not get lost. - Project in focus: pin this week's project channel to the top of the Channels section. - Long meeting: mute for 8 hours the busiest channel and get everything back automatically afterwards. Tips, limits & best practices - Archiving a conversation ≠ archiving a channel. Archiving from the menu is only for you. Archiving the channel (in the settings, an administrator action) closes the room for everyone and makes it read-only. See the channel management article. - Muting does not hide: the conversation stays in the list and the unread badge keeps counting; what stops is the alert. - Prefer archiving over deleting. Archiving is reversible and only affects you; deleting wipes the history for the whole team. - Leaving a private channel is expensive: without an invite from a member you cannot come back on your own. Troubleshooting - The action is still being processed: the controls become temporarily unavailable to prevent duplicate clicks. The menu closes when the change succeeds; if it fails, the menu stays open and shows an alert so you can retry in the same context. - I don't see the ⋮ icon on the row: on a computer it appears on hover; you can also right-click the row. With the keyboard, use Tab to reach the conversation actions button. - The conversation I archived came back: that is the expected behaviour when a new message arrives. To keep it archived, mute the conversation as well. - I can't find an archived conversation: switch the list filter to Archived. - I don't see the delete option: deleting requires being a channel owner/admin or an account administrator. - I can't leave a direct message: a direct conversation has no "leave" — archive it instead. See also - Notifications, unread and presence in Internal Chat - Managing channels: archive, restore, delete and link to teams - Channels, direct messages and announcements
Managing channels: archive, restore, delete and link to teams
Overview Every Internal Chat channel has a lifecycle. When a project ends or a topic falls out of use, you don't have to delete the channel: you can archive it (close it while keeping the history) and later restore it if it becomes relevant again. Only when you're sure the content is no longer useful can an administrator delete it permanently. Beyond the lifecycle, a channel can be linked to a Team. In that case, Conversa Labs keeps the channel's members in sync with the team: anyone who joins the team also joins the channel, and anyone who leaves the team is removed from it — with no manual member management. Prerequisites - The Internal Chat module enabled for the account. - To archive, restore or manage a channel's team link: be a channel owner/admin or an account administrator. - To delete permanently (purge): be a channel owner/admin or an account administrator — this is a restricted action. - For the team link: at least one Team must exist in the account to choose from. Step by step 1. Archive a channel 1. Open the channel and go to its settings. 2. Choose Archive. 3. The channel leaves the active list and becomes read-only: no one can post anymore, but the entire history is preserved. 2. Restore (unarchive) a channel 1. Filter the list to show archived channels. 2. Open the archived channel and choose Restore. 3. The channel returns to the active list and posting reopens, right where it left off. 3. Delete permanently (purge) 1. As an administrator, open the channel's settings. 2. Choose Delete. 3. The channel and all of its content (messages, members and mentions) are removed. This action is irreversible. 4. Link the channel to a Team 1. In the channel's settings, select a Team in the team-link field. 2. Save. Conversa Labs syncs the team's members into the channel. 5. Understand member auto-sync - With the channel linked to a team, joining the team adds the person to the channel and leaving the team removes them, automatically. - You don't need to add or remove members by hand: manage them through the team itself. Settings & options - Archive vs delete: archiving is reversible and preserves the history; deleting is permanent and removes everything. Prefer archiving whenever in doubt. - Archiving the CHANNEL vs archiving the CONVERSATION: two different things, easy to mix up. What this article describes is archiving the channel, done in the settings by an administrator: it closes the room for everyone and makes it read-only. Archive conversation, in the row's action menu, is an individual preference — it takes the conversation out of your list only, affects nobody else, and works on direct messages too. See the conversation actions article. - Posting policy when archived: an archived channel is read-only — no member can post while it stays archived. When you restore it, posting goes back to normal. - Team link (team_id): a channel can point to a Team. While the link exists, the channel's member list mirrors the team's. - Automatic member sync: turned on by the team link; changes to the team are reflected in the channel. Use cases - Wrap up a project: when a campaign ends, archive the "june-campaign" channel. The history stays available for reference and the active list stays clean. - Restore access: did the topic come back? Restore the archived channel instead of creating a new one — all the previous context is still there. - Mirror a team: link a channel to the Sales Team. Anyone who joins sales becomes part of the channel without anyone having to invite them. Tips, limits & best practices - Prefer archiving over deleting. Deletion is irreversible and limited to whoever administers the channel or the account. - In channels linked to a team, manage people through the team, not the channel's member list — otherwise the sync will undo any change you make by hand. - Keep the active list lean by archiving what's no longer in use; archiving never loses the history. - Reserve deletion for channels with clearly no value (tests, duplicates). Troubleshooting - I can't delete the channel: permanent deletion requires being a channel owner/admin or an account administrator. A plain member does not see the option — they can only leave the channel or archive the conversation for themselves. - A member came back to the channel on their own: the channel is likely linked to a team and the person is still part of it. Remove them through the team (or unlink the team) instead of from the channel. - The archived channel doesn't show up: the list shows only active channels by default. Use the archived filter to find it, then restore it. See also - Conversation actions: mark unread, mute, pin, archive and delete - Channels, direct messages and announcements - Internal Chat overview