ConversaLabs Help Center
en
Language
pt_BR Portuguese (Brazil) en English es Spanish

Native catalog: products, categories, images and prices

Open in
View as Markdown Open in ChatGPT Open in Claude
Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

The native catalog is your product base inside ConversaLabs. It's where you record each item with name, description, images, price and availability, organize everything into categories, and keep the data that will be used to sync with WhatsApp and to send products during a conversation.

Keeping it well organized is the first step: from it you sync with Meta, send products in the chat, and charge orders. Even if you also use external platforms, the native catalog is the source of truth inside the platform.

Prerequisites

  • The Catalog & Commerce module enabled for your account and access role.
  • Permission to manage the catalog (create/edit products and categories).
  • Product images in a common format (for example, JPG or PNG) and reachable.

Step by step

  1. Open the platform's Catalog area.
  2. Create your categories to group products (for example, "Drinks", "Services", "Courses").
  3. Add a product: enter name, description, price and category.
  4. Attach one or more images to the product.
  5. Set the availability (available or unavailable) and, if applicable, data such as SKU or an external link.
  6. Save and repeat for the rest of your products. You can edit or remove items at any time.

Settings & options

  • Product: name, description, price, category, availability, images and identifiers (such as SKU and external link).
  • Categories: product grouping that makes search and list building easier.
  • Images: one or more per product; the first is typically used as the highlight.
  • Price: always in major units of the currency (see the tips section).

Use cases

  • A restaurant or snack-bar menu with categories and photos.
  • A services catalog (appointments, plans, packages) with a price per item.
  • A list of physical products for a store that sells over WhatsApp.
  • A catalog of digital products or courses to send directly to the customer.

Tips, limits & best practices

  • Price in major units: type 4.97 to mean R$4.97. The platform does not divide by 100 — the value you record is the value displayed and charged.
  • An order total is the sum of price × quantity for each item — also without dividing by 100.
  • Use sharp, publicly reachable images: the WhatsApp sync needs to be able to download them. Images hosted at addresses that go offline won't be imported.
  • Keep names and descriptions clear — they appear to the customer when you send the product.

Troubleshooting

  • Price shows wrong (e.g. R$0.05 instead of R$4.97): confirm you typed the value in major units; don't multiply or divide by 100.
  • Image doesn't show: check that the file is valid and the image address is reachable.
  • Product won't disappear from lists: mark it unavailable instead of keeping it visible when it's not for sale.

See also