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Whitelabel (your own brand)

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Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

Whitelabel lets you replace the default brand with your brand: installation name, logos, accent colors, icons and your own domain. The result is a platform that looks entirely yours to your team and your end customers.

Whitelabel configuration is done at the platform operator/administration level (it's not a per-customer-account preference), because it affects the look of the whole installation.

Prerequisites

  • Operator/super administration access to the platform (or a request to whoever runs the installation).
  • Ready brand assets: light and dark logo, icon/favicon, color palette.
  • For a custom domain, access to that domain's DNS.

Step by step

  1. Access the platform administration panel (super admin).
  2. Open the brand/whitelabel configuration.
  3. Set the installation name shown across texts and titles.
  4. Upload the logos (light/dark) and the icon/favicon.
  5. Adjust the accent colors to match your visual identity.
  6. Configure the custom domain (and certificate), pointing DNS per the instructions.
  7. Save and verify in an incognito tab, checking logo, colors and page title.

Settings & options

  • Installation name: replaces product references in the interface and emails.
  • Logos and icon: appear on login, in the sidebar and in the browser tab.
  • Colors: align the interface with your identity.
  • Custom domain: uses your URL instead of the default domain.

Use cases

  • An agency delivering the platform as its own product to clients.
  • A company that wants its support hub with the corporate identity.
  • Standardizing emails and login screens with the company brand.

Tips, limits & best practices

  • Use logos with a transparent background and versions for light and dark themes.
  • Test on small screens: the icon and name also appear on mobile.
  • After changing the domain, confirm that links (including this Help Center) remain valid.

Troubleshooting

  • I can't find the whitelabel options: they live in platform administration — ask the installation owner for access.
  • The logo didn't update: clear the browser cache and reload; confirm the upload was correct.
  • The custom domain won't open: review the DNS pointing and certificate per the instructions.

See also