## Overview

**Whitelabel** lets you replace the default brand with **your brand**: installation name, logos,
accent colors, icons and your own domain. The result is a platform that looks entirely yours to your
team and your end customers.

Whitelabel configuration is done at the **platform operator/administration level** (it's not a
per-customer-account preference), because it affects the look of the whole installation.

## Prerequisites

- **Operator/super administration** access to the platform (or a request to whoever runs the
  installation).
- Ready brand assets: light and dark logo, icon/favicon, color palette.
- For a custom domain, access to that domain's DNS.

## Step by step

1. Access the **platform administration** panel (super admin).
2. Open the **brand/whitelabel** configuration.
3. Set the **installation name** shown across texts and titles.
4. Upload the **logos** (light/dark) and the **icon/favicon**.
5. Adjust the accent **colors** to match your visual identity.
6. Configure the **custom domain** (and certificate), pointing DNS per the instructions.
7. Save and verify in an incognito tab, checking logo, colors and page title.

## Settings & options

- **Installation name**: replaces product references in the interface and emails.
- **Logos and icon**: appear on login, in the sidebar and in the browser tab.
- **Colors**: align the interface with your identity.
- **Custom domain**: uses your URL instead of the default domain.

## Use cases

- An agency delivering the platform as its **own product** to clients.
- A company that wants its support hub with the **corporate identity**.
- Standardizing emails and login screens with the company brand.

## Tips, limits & best practices

- Use logos with a transparent background and versions for light and dark themes.
- Test on small screens: the icon and name also appear on mobile.
- After changing the domain, confirm that links (including this Help Center) remain valid.

## Troubleshooting

- **I can't find the whitelabel options**: they live in platform administration — ask the
  installation owner for access.
- **The logo didn't update**: clear the browser cache and reload; confirm the upload was correct.
- **The custom domain won't open**: review the DNS pointing and certificate per the instructions.

## See also

- [Custom Scripts: inject JS/CSS](/hc/ajuda/articles/administration-custom-scripts-en)
- [Administration overview](/hc/ajuda/articles/administration-overview-en)
- [Account, agents and teams](/hc/ajuda/articles/administration-conta-agentes-equipes-en)
- [Guided Tours](/hc/ajuda/articles/administration-guided-tours-en)