Overview
Calendar reports are the analytics dashboard for the Conversa Labs scheduling module. On a single screen, an administrator follows booking volume, the no-show and cancellation rates, performance by event type and by agent, the lead time (how far ahead people book), the occupancy (booked hours), and the sync health with Google Calendar.
These are aggregate numbers across an entire account (or one specific calendar) within a date range you choose. It is the managerial view of the Calendar — not an event-by-event list.
Prerequisites
- An account administrator profile. Reports are an administrative surface: agents without administrator privileges cannot open them.
- The Calendar module enabled on the account (it is optional and off by default).
- At least some bookings in the period so the numbers are not all zeros.
Step by step
- Open the Calendar from the left sidebar.
- Go to the Calendar Reports section (visible to administrators only).
- Choose the period (date range) you want to analyze.
- Optionally, filter by a specific calendar. With no filter, the report covers the whole account.
- Read each dashboard section to understand volume, rates, performance, and sync.
Settings & options
Reports include the sections below. Each one is computed over the selected period and calendar.
| Section | What it shows |
|---|---|
| Overview | Total bookings and the split between confirmed, cancelled, no-show, and rescheduled, plus the cancellation rate and the no-show rate. |
| By event type | Bookings per event type (e.g., "Demo", "Support"), with total, no-show, and cancelled for each type, sorted from most to least booked. |
| By agent | Bookings per host (the responsible agent), with total and no-show for each — handy for comparing the team. Shows the top agents in the period. |
| No-show rate | No-show count and its proportion over total bookings. |
| Cancellation rate | Cancellation count and its proportion over the total. |
| Average lead time | Average time between a booking's creation and the appointment's start — how far ahead people book. |
| Occupancy | Booked hours and the number of events active in the period — a calendar utilization signal. |
| Sync health | Sync events classified as ok, error, and conflict, plus the timestamp of the last sync with Google Calendar. |
- Calendar filter: limits every section to a single calendar; without it, the report spans the whole account.
- Period: sets the date window used in the counts and rates.
- Payments funnel (optional): when the Payments module is active and the event type is paid, the report also shows settled revenue, the pending-to-paid conversion, and the expired, failed, and refunded cases.
Use cases
- Measure absenteeism: track the no-show rate and act (reminders, prior confirmation, prepayment).
- Compare agents: see who receives the most bookings and who has the most no-shows, by host.
- Track utilization: use booked hours and the number of events to assess the calendar load.
- Monitor the integration: check sync health and the last sync with Google.
Tips, limits & best practices
- The numbers honor the scope you choose: the whole account or one calendar, within the date window.
- Values are aggregate (counts, averages, and rates) — not a list of each booking.
- The rates (no-show and cancellation) are proportions over the total bookings in the period.
- Lead time considers only bookings whose start is later than their creation (the real lead).
- Occupancy sums the duration of active events; cancelled/archived events are excluded.
Troubleshooting
- I cannot see Reports: the section is administrators only. If you are a regular agent, ask an account administrator for access.
- The numbers are all zero: widen the period or remove the calendar filter — there may be no bookings in the selected window.
- Conflicts appear under sync health: a conflict means a divergence between Conversa Labs and Google that the periodic check reconciles. Confirm the Google connection is still active and review the last sync; recurring errors may require reconnecting the Google account.