Platform operators overview

Conversa Labs

Conversa Labs

Last updated on Jun 27, 2026

Overview

This category is for platform operators β€” those who administer the installation as a whole, not just a single account. It covers Super Admin topics (accounts, plans, license), installation and deploy, tenancy and provisioning of auxiliary services.

Prerequisites

  • Super Admin access to the installation.
  • Infrastructure access (server/cluster) for install and deploy tasks.

Step by step

  1. Open the Super Admin panel to manage accounts, plans and license.
  2. Use the install/deploy articles to provision or update the platform.
  3. Configure tenancy and auxiliary services (for example, the WhatsApp Web gateway).
  4. Monitor installation health and license validity.

Settings & options

  • Accounts and plans: creation, limits and per-account features.
  • License: activation and the installation's license state.
  • Infrastructure: images, environment variables and services.

Use cases

  • Operate an installation serving multiple accounts.
  • Provision new instances and keep updates current.

Tips, limits & best practices

  • Restrict Super Admin access to the minimum necessary.
  • Keep backups and a rollback plan before every deploy.

Troubleshooting

  • I don't see Super Admin: confirm your user has the installation operator role.
  • Feature unavailable: check plan/license and environment variables.

See also