## Overview

The **Media Library** is your ConversaLabs account's central file repository. In a single place you
store, organize and reuse images, videos, audio and documents — without depending on folders on your
computer or re-sending the same file over and over.

The library is **account-global**: whatever is in it is available to the whole team and to every
enabled channel. It brings together both the files you **upload manually** and the ones the platform
**captures automatically** from conversations, the CRM, tasks and the catalog, organizing everything
into folders. From there, any saved file can be **re-sent to any channel without a new upload**,
reusing the file that already exists on the platform.

## Prerequisites

- An active ConversaLabs account and a user with access.
- The **Media Library** module enabled for your account (optional, flag-controlled). If you don't see
  the library in the navigation, talk to an administrator.
- Adequate permissions: agents can view, send, upload, move and archive files; destructive actions
  (permanently delete, empty the trash, delete folders) are limited to administrators.
- The account's storage limit is set by the platform operator and cannot be raised by the account
  itself.

## Step by step

1. Open the **Media Library** from the side navigation.
2. Get to know the three main areas: the **folder tree** (left), the **file grid** (center) and the
   **details panel** for the selected item.
3. **Upload** a file or select an item that was already captured automatically.
4. Organize files into **folders** so you can find them easily later.
5. When replying to a conversation (or elsewhere on the platform), use the **library picker** to attach
   a file you've already saved, with no need to send it again.
6. Watch the **storage meter** to see how much space the account is using.

## Settings & options

- **Automatic capture**: the platform can automatically save to the library the files that flow through
  conversations and other modules, organizing them by source.
- **Import/backfill**: you can bring into the library files that already exist in past conversations,
  CRM, tasks and the catalog, reusing the same file (without duplicating it).
- **Folders**: hierarchical and color-coded, they help you separate assets by channel, team, campaign
  or theme.
- **Trash**: deleted items go to the trash before being removed for good, with automatic cleanup after
  a period set by the operator.
- **Storage**: the limit (quota) is defined by the platform operator and shown in the meter.

## Use cases

- Keep a single library of **logos, PDF catalogs, price lists and videos** ready to use.
- Reuse an approved asset across **multiple channels** (WhatsApp, website, email) without re-sending.
- Standardize your team's replies with **official files**, avoiding wrong or outdated versions.
- Quickly recover a file a customer sent, already organized by source.

## Tips, limits & best practices

- Organize with **folders** from the start — it's easier to keep tidy than to fix later.
- Use clear folder names (by channel, campaign or customer) to speed up searching.
- Keep an eye on the **storage meter**; as you approach the limit, archive or delete what you no longer
  use.
- There is a **maximum file size**; very large files may be rejected on upload.
- Remember the library is **shared across the account**: what you save is visible to the team.

## Troubleshooting

- **I don't see the Media Library**: the module may not be enabled for your account or your role — talk
  to an administrator.
- **I can't delete a file or folder**: destructive actions are limited to administrators.
- **My upload failed**: check the file's size and format, and whether the account still has space in the
  storage meter.
- **I can't find a file**: check the trash and use folder search; captured files are organized by their
  source.

## See also

- [Library: folders, trash and storage meter](/hc/ajuda/articles/media-biblioteca-pastas-lixeira-medidor-en)
- [Reuse saved files in any channel](/hc/ajuda/articles/media-reutilizar-em-qualquer-canal-en)