## Overview

**Search** helps you quickly locate a specific conversation, contact or message inside the platform.
Instead of scrolling the conversation list, you type a term and ConversaLabs shows the most relevant
results, grouped by type (conversations, contacts and messages).

## Prerequisites

- Be signed in and have access to the inboxes where the conversation you're after lives.
- Remember at least one term: the contact's name or phone, part of the message text, or the
  conversation number.

## Step by step

1. Open **search** from the top of the conversation view (or via the search shortcut).
2. Type the term you're looking for — it can be the contact name, a snippet of the message, or the
   conversation identifier.
3. Watch results grouped by type: **conversations**, **contacts** and **messages**.
4. Click the result you want to open the matching conversation right where you need it.
5. Refine the term if there are too many results (use more specific words).

## Settings & options

- **Search by contact**: find by associated name, email or phone.
- **Search by message**: locate by a snippet of the content exchanged in the conversation.
- **Search by conversation**: use the conversation identifier when you already know it.
- **Combine with filters**: for recurring slices (by status, agent, label, etc.), use **custom
  filters** and **saved views** instead of searching over and over.

## Use cases

- Pick up an old conversation when all you remember is the customer's name.
- Find the message where a price or deadline was agreed.
- Locate every conversation from the same contact to review the history.

## Tips, limits & best practices

- The more specific the term, the better the results — avoid overly generic words.
- Message search covers the content of conversations you have access to.
- For analysis and recurring slices, prefer **filters** and **views**; search is for one-off lookups.

## Troubleshooting

- **I can't find a conversation**: check the spelling of the term and whether you have access to its inbox.
- **Too many results**: add more specific words or use a filter.
- **The contact doesn't show up**: confirm the name/phone was saved exactly as you typed it.

## See also

- [The conversation view](/hc/ajuda/articles/conversations-tela-de-conversas-en)
- [Custom filters and saved views](/hc/ajuda/articles/conversations-filtros-e-visoes-en)
- [Assignment, status, priority and labels](/hc/ajuda/articles/conversations-atribuicao-status-prioridade-labels-en)