## Overview

A paid sale counts towards the account's revenue even when **nobody is credited for it**. When that
happens the money shows up in the total and disappears from every per-seller breakdown: nobody earns
points, no goal advances and no commission is accrued.

The **Sales → Portfolio → Unassigned** screen exists so that difference does not stay hidden. It lists
the paid sales with no seller and lets you attribute one right there.

### Why a sale ends up with no seller

The seller of an order is inherited in a cascade when the order is registered:

1. the **deal** linked to the order, if there is one;
2. otherwise the order's **contact**;
3. otherwise external attribution — which is **off** by default.

So an e-commerce order (Kiwify, Hotmart, Nuvemshop…) for a contact who has no seller yet, with no CRM
deal, ends up **unowned** — and stays that way until somebody attributes it.

## Prerequisites

- The **Sales & Gamification** module enabled.
- The **unified revenue ledger** enabled (it is what consolidates the paid sales).
- The **sales management** permission (or administrator) to attribute.

## Step by step

1. Open **Sales → Portfolio** and go to the **Unassigned** tab.
2. Review the list: customer, source, payment date and amount.
3. Click **Attribute a seller** on the row and choose who should get the credit.
4. Confirm. Points, goal progress and commission start counting for that person and the row leaves the
   list.

## Settings & options

- The list shows **only** the sales with no seller by default — it is the queue to drive to zero.
- Attributing a sale that already had a seller **reverses** the previous credit and credits the new
  one; leaving it blank returns the sale to the unassigned queue.
- The **Revenue** page also shows the **Unattributed** bucket in the per-seller breakdown, with the
  exact amount that has not been credited.

## Use cases

- **An external checkout sale with no CRM.** The customer bought through the link, with no conversation
  and no deal. Attribute it to the seller who worked the lead.
- **Month-end close.** Before approving commissions, drive the queue to zero so every seller's
  statement reflects reality.
- **Reconciling revenue.** If the revenue total does not match the sum per seller, the difference is
  here.

## Tips, limits & best practices

- **Attribute early.** Points and goals are computed per period; attributing after the close fixes the
  commission but does not give back the motivational effect of the ranking at the right time.
- **Prefer giving the contact an owner.** If the customer tends to buy again, set the seller on the
  **contact**: the next sales are attributed from the start and the queue stops growing.
- **Do not attribute "just to clear the list".** The credit moves commission money; attributing the
  wrong person is worse than leaving it blank.

## Troubleshooting

- **The tab does not appear**: the unified revenue ledger is missing, or your role does not have sales
  management.
- **"Invalid owner"**: the person you chose is not a member of this account.
- **The list is empty but revenue does not add up**: the sales may be attributed to somebody who left
  the team — check the **All sellers** tab, where they appear marked *Off the roster*.
- **The sale comes back after attributing**: the order was reprocessed by the gateway webhook with no
  seller at the source. Set the seller on the contact to break the cycle.

## See also

- [Seller roster: who sells, who gets a portfolio](/hc/ajuda/articles/sales-gamification-cadastro-de-vendedores-en)
- [Sales management: portfolio, per-seller isolation and goals](/hc/ajuda/articles/sales-gamification-gestao-de-vendas-carteira-metas-en)
- [Unified revenue ledger](/hc/ajuda/articles/sales-gamification-unified-revenue-ledger-en)