## Overview

**Gamification** brings the team's performance to life. Points are **derived from real product
events** — a deal won in the CRM, a confirmed payment, a catalog sale, a booking or a follow-up
conversion — and feed a **live leaderboard** with a podium, **levels**, **leagues**, **contests**
(individual and team), **badges/medals** (Bronze to Diamond), certifications, public **recognition**
and Pareto analysis.

On top of that layer, the platform brings a **rewards economy** (coins redeemable for prizes in a
catalog) and the **commission modules**, with tiered plans, accelerators, SPIFs, clawback and
auditable statements. Commissions are computed from real events — by default on the confirmed
payment, with the option to compute on the won deal.

## Prerequisites

- The **Sales & Gamification** module enabled.
- The **sales management** permission to configure points, rewards and commissions.
- Real events flowing (CRM, Payments, Catalog, Calendar, Follow-ups) to generate points and compute
  commissions.
- A prize catalog and/or commission plan defined, depending on what you'll use.

## Step by step

1. **Confirm the point sources.** Decide which events score and with what weight.
2. **Configure levels and leagues.** Define the progression (levels) and the competition groups
   (leagues).
3. **Create contests.** Launch challenges per period, individual or team.
4. **Turn on badges and recognition.** Choose the trophies (Bronze→Diamond) and how to celebrate
   achievements.
5. **Build the coin economy.** Define how the team earns coins and set up the **prize catalog**.
6. **Manage redemptions.** Approve and track the prize redemption queue.
7. **Create the commission plan.** Define tiers, accelerators, SPIFs and clawback rules.
8. **Track the statements.** Check the computation (accrued → approved → paid) and use the simulator.

## Settings & options

- **Leaderboard**: live ranking with a podium and real-time updates.
- **Points**: derived from real events, with configurable weights.
- **Levels and leagues**: individual progression and competition groups.
- **Contests**: challenges per period, individual and team.
- **Badges/medals and recognition**: trophies from Bronze to Diamond, certifications and broadcast.
- **Coins and catalog**: coin earning + redeemable prizes + redemption queue.
- **Commissions**: tiered plans, accelerators, SPIF, clawback, statements and a simulator (computed
  on the confirmed payment by default; won deal as an option).
- **Niche packs (Program Packs)**: ready-made templates to start fast (SaaS, retail, real estate,
  infoproduct, agency and B2B).

## Use cases

- A daily ranking on the wallboard with a podium for the top three.
- A weekend flash contest (SPIF) for a specific product.
- A prize store where the team swaps coins for benefits.
- Transparent commission, with a statement the rep can check at any time.

## Tips, limits & best practices

- Start with a few point sources and a lean catalog; grow over time.
- Use the niche packs to accelerate the initial setup.
- Note that crediting a commission (computing it) is different from ranking: define each rule clearly.
- Review redemptions regularly to keep trust in the coin economy.

## Troubleshooting

- **Points don't appear**: confirm the real events are happening and that the point source is active.
- **The coin balance looks wrong**: remember the balance is the sum of the movement history (credits
  and redemptions).
- **The commission wasn't computed**: check the trigger rule (confirmed payment or won deal) and the
  plan's period.
- **A redemption got stuck**: check the redemption queue and pending approvals.

## See also

- [Real-time wallboard (TELÃO)](/hc/ajuda/articles/sales-gamification-telao-wallboard-en)
- [Goal-over-goal and collective team rewards](/hc/ajuda/articles/sales-gamification-meta-sobre-meta-recompensas-coletivas-en)
- [Sales management: portfolio, per-rep isolation and goals](/hc/ajuda/articles/sales-gamification-gestao-de-vendas-carteira-metas-en)
- [Sales & Gamification overview](/hc/ajuda/articles/sales-gamification-overview-en)