## Overview

One of the main benefits of the **Media Library** is **file reuse**: once an item is saved in the
library, you can **re-send it to any channel** (WhatsApp, website, email and others that are enabled)
and use it in other modules **without uploading it again**.

The platform reuses the **same existing file** — it doesn't create a new copy on every send. That makes
sending faster, keeps things consistent (everyone uses the same version) and helps you control the
account's storage space.

## Prerequisites

- The **Media Library** module enabled and access to it.
- At least one file already saved in the library (via manual upload or automatic capture).
- The destination channel properly connected. Each channel has its own supported media formats and
  limits.

## Step by step

1. Open the conversation (or the module) where you want to attach the file.
2. In the reply bar, open the **Media Library picker** (the "Library" button).
3. Browse the folders or run a search and **select** the file you want.
4. Confirm to **attach** the file to the reply — with no new upload.
5. Review the attachment and **send** as usual through the channel.

## Settings & options

- **Reusable picker**: the same library picker appears at several points across the platform, letting
  you attach a saved file consistently.
- **Reuse without copying**: when you re-send, the platform uses the file that already exists instead of
  duplicating it.
- **Automatic capture**: many files will already be available for reuse because the platform captures
  them automatically from conversations and other modules.
- **Where to reuse**: besides conversations, reusing library files is available in places like the CRM
  and other compatible modules. In some flows the integration is still expanding — if you don't find the
  picker at a specific spot, attach the file the traditional way.

## Use cases

- Send the same **PDF catalog** or **price list** to several customers across different channels.
- Reuse an approved **presentation video**, always in its official version.
- Attach a standardized **logo** or **campaign asset** in replies and in other modules.
- Quickly forward a file received from a customer, already organized in the library.

## Tips, limits & best practices

- Respect the **formats and sizes** accepted by each channel — a file valid in one channel may not be
  accepted in another.
- Keep a folder of **official files** so the team always reuses the correct version.
- Since reuse points to the same file, **updating the original** benefits future sends; items already
  sent in past conversations don't change retroactively.
- Avoid re-sending the same asset excessively to the same contact — follow each channel's anti-spam and
  anti-ban best practices.

## Troubleshooting

- **I don't see the library button in the conversation**: the module may not be enabled, or that spot
  doesn't support the picker — attach the file the traditional way or talk to an administrator.
- **The channel rejected the file**: check the format and size accepted by that channel.
- **The file doesn't appear in the picker**: confirm it isn't in the trash and use folder search.
- **The send failed**: check the destination channel's connection and try again; if it persists, talk to
  an administrator.

## See also

- [Media Library overview](/hc/ajuda/articles/media-overview-en)
- [Library: folders, trash and storage meter](/hc/ajuda/articles/media-biblioteca-pastas-lixeira-medidor-en)