## Overview

**Maestro AI** is the artificial intelligence layer of ConversaLabs. It works as a copilot for your
team: it suggests replies, drafts messages, runs actions across your modules (CRM, Calendar, Catalog
and more) and helps you operate the account faster — always under your confirmation.

The **Account Brain** (Maestro Brain) is your company's knowledge and context base inside the
platform. Think of it as a "second brain" or digital twin: it gathers documents, objectives, concepts
and relationships from your business into a searchable, traceable model. From that knowledge, Maestro
produces answers that cite their source, organizes departments and generates analysis and insights.

The relationship between the two is simple: the **Brain** is the source of truth (what your company
is and knows) and **Maestro AI** is what uses that knowledge to act. The richer the Brain, the better
Maestro's suggestions and actions.

## Prerequisites

- A ConversaLabs account with **Maestro enabled** for your plan/account.
- The **Account Brain** is an optional capability — it may depend on specific enablement for your
  account. If you can't find it, contact an administrator.
- **Administrator** permission to configure, provision and adjust autonomy.
- For voice/dictation features, an up-to-date browser with microphone permission.

## Step by step

1. Open the **Account Brain** area from the platform navigation.
2. Run the **assisted onboarding** (by voice or text) so Maestro understands your business and
   provisions the basics — see the voice onboarding article.
3. Feed the **knowledge corpus** with documents, objectives and operational information.
4. Use the **generative copilot** in conversations to suggest replies and propose actions.
5. Configure **departments**, autonomy, and review **insights** and **risk analysis**.

## Settings & options

- **Maestro per channel/inbox**: you can control where Maestro acts.
- **Per-module tools**: you enable which actions Maestro may propose/execute (CRM, Calendar, Catalog,
  etc.).
- **Autonomy**: each department can run at an autonomy level (for example, read-only or with human
  approval) — nothing destructive happens without confirmation.
- **Knowledge (corpus)**: the sources the Brain indexes to answer with source references.

## Use cases

- Speed up support replies with suggestions grounded in company knowledge.
- Create CRM deals, schedule appointments and build orders straight from the conversation.
- Centralize manuals, policies and objectives so the whole operation answers consistently.
- Track risks and opportunities with automatically generated insights.

## Tips, limits & best practices

- Start with **onboarding** and the **corpus**: Maestro is only as good as the knowledge it receives.
- Keep knowledge up to date — stale information produces outdated suggestions.
- Start with conservative autonomy (with approval) and increase as trust grows.
- Maestro **proposes**; the team **confirms**. Use this to keep quality high.

## Troubleshooting

- **I don't see Maestro/the Brain**: it may not be enabled for your account or profile — contact an
  administrator.
- **Suggestions feel generic**: enrich the knowledge corpus and redo onboarding.
- **Nothing executes**: confirm the module tools are enabled and that you have permission.

## See also

- [Voice onboarding and assisted setup](/hc/ajuda/articles/maestro-brain-onboarding-por-voz-en)
- [Generative copilot: propose, confirm and execute](/hc/ajuda/articles/maestro-brain-copiloto-generativo-en)
- [Departments, risk analysis and insights](/hc/ajuda/articles/maestro-brain-departamentos-risco-insights-en)
- [Maestro tools per module](/hc/ajuda/articles/maestro-brain-ferramentas-maestro-por-modulo-en)