## Overview

**Tools** are the actions Maestro can propose and execute in each module of the platform. For example:
write a message draft, create a CRM deal, schedule an appointment in the Calendar, or build a Catalog
order. You control **which tools are enabled** — so Maestro only offers the actions that make sense
for your operation.

Enabling a tool has two effects: it starts to appear as an **action card** in the generative copilot
and becomes available to departments with their configured autonomy. Disabled tools simply aren't
proposed.

## Prerequisites

- An account with **Maestro enabled**.
- **Administrator** permission to change the tools and autonomy configuration.
- The **corresponding module** must be active in the account (for example, for CRM tools, CRM must be
  enabled).

## Step by step

1. Open the **Maestro / Account Brain** configuration area.
2. Find the list of **tools per module** (CRM, Calendar, Catalog, messages and others).
3. **Enable** the tools your team should use and disable the ones that don't apply.
4. If you want, define **where Maestro acts** (per channel/inbox).
5. Save the changes and test in the copilot: ask for an action and check that the corresponding card
   appears.

## Settings & options

- **Message tools**: drafts and reply suggestions (usually always useful).
- **CRM tools**: create/update deals and records related to the contact.
- **Calendar tools**: propose and create appointments from the conversation.
- **Catalog tools**: build orders and suggest items during the conversation.
- **Scope per channel/inbox**: control which inboxes Maestro may act in.
- **Autonomy (per department)**: defines whether tools only suggest or execute after approval — see
  the departments article.

## Use cases

- Release only message drafts for a team still getting to know Maestro.
- Enable CRM and Calendar tools for a sales team that creates deals and schedules meetings.
- Restrict Maestro to specific channels while you validate the results.

## Tips, limits & best practices

- **Enable the essentials first**: start with a few tools and expand as adoption grows.
- Avoid enabling an excessive number of tools at once — there is a technical limit on tools per agent.
  If you hit the limit, **disable the ones you don't use** to free up space.
- Pair tools with the right **autonomy**: powerful tools should start with human approval.
- Review the list periodically to reflect the modules actually in use.

## Troubleshooting

- **An action doesn't appear in the copilot**: confirm the tool is enabled and the module is active.
- **I can't save the configuration / limit error**: you may have exceeded the maximum number of tools
  — disable some and try again.
- **Maestro doesn't act on a channel**: check the scope per channel/inbox.
- **The action appears but doesn't execute**: check your permission on the module and the autonomy
  level.

## See also

- [What is Maestro AI and the Account Brain](/hc/ajuda/articles/maestro-brain-overview-en)
- [Generative copilot: propose, confirm and execute](/hc/ajuda/articles/maestro-brain-copiloto-generativo-en)
- [Departments, risk analysis and insights](/hc/ajuda/articles/maestro-brain-departamentos-risco-insights-en)