## Overview

Internal Chat lets you **share platform items as cards** inside a team conversation. Instead of copying
and pasting links, you send a rich card — with title, summary and icon — that **opens the exact item
with one click**.

It's the fastest way to ask for help or align context: "look at this conversation", "this deal is
stuck", "check this charge". You can share **9 item types**:

- **Conversation** (support)
- **Contact**
- **Deal** (CRM)
- **Task**
- **Catalog product**
- **Charge** (Payments)
- **Calendar event**
- **WhatsApp Hub broadcast**
- **Campaign**

## Prerequisites

- The **Internal Chat** module enabled for the account.
- Access to the item you want to share and to its module (CRM, Payments, Calendar, etc.).
- At least one channel or direct message to send the card to.

## Step by step

1. Open the item you want to share (a conversation, a contact, a deal, etc.).
2. Use the **Share to chat** action available on the item's screen.
3. Choose the destination channel or direct message.
4. (Optional) Write a message alongside the card.
5. Send. The card appears in the team conversation.
6. Any member can **click the card** to open the original item.

## Settings & options

- **Destination**: any channel (public, private or announcement where you can post) or direct message.
- **Optional message**: add context to the card with text.
- **Automatic card**: the title, summary and icon are built automatically from the item.
- **One-click open**: the card takes you straight to the item (conversation, contact, deal, etc.).

## Use cases

- Ask a teammate to take over a specific **conversation**.
- Discuss a CRM **deal** before moving it to the next stage.
- Validate a **charge** or a **Calendar event** with the team.
- Share a **campaign** or a **broadcast** with whoever will run it.

## Tips, limits & best practices

- Always add a short message explaining why you're sharing it.
- Share in private channels when the item is sensitive.
- The card points to the item: whoever clicks will see its current state.
- Access to the item still depends on each person's permissions in the source module.

## Troubleshooting

- **I don't see the "Share to chat" action**: confirm the Internal Chat module is enabled for the
  account.
- **The card doesn't open the item**: the item may have been removed, or you don't have permission to
  access it in the source module.
- **I shared in the wrong channel**: send it again to the correct channel/direct message.

## See also

- [Internal Chat overview](/hc/ajuda/articles/internal-chat-overview-en)
- [Channels, direct messages and announcements](/hc/ajuda/articles/internal-chat-canais-diretas-anuncios-en)