## Overview

The ConversaLabs interface is designed so you find everything fast. The main navigation lives in the
**left sidebar**; content shows on the right, and quick actions (search, notifications and profile)
are always within reach.

## Prerequisites

- Be signed in to the platform.

## Step by step

1. **Sidebar**: switch between Conversations, Contacts, Reports and the enabled modules (CRM,
   Payments, Calendar, etc.).
2. **Account switcher**: if you have access to more than one account, switch here.
3. **Search**: quickly find conversations, contacts and articles.
4. **Notifications**: keep up with new messages, mentions and assignments.
5. **Profile menu**: access personal settings, availability and logout.
6. **Settings area**: manage inboxes, agents, teams, labels and integrations.

## Settings & options

- **Theme**: light/dark where supported.
- **Language**: set in your profile.
- **Keyboard shortcuts**: speed up common support actions.
- **Side panels**: in a conversation, panels for contact, CRM, tasks and more (per enabled modules).

## Use cases

- Switch quickly between support queues and the CRM without losing context.
- Use search to locate an old conversation in seconds.

## Tips, limits & best practices

- Customize the order of side panels to match your workflow.
- Learn the keyboard shortcuts to work faster.

## Troubleshooting

- **An item is missing from the sidebar**: the module may be disabled or outside your access role.
- **The interface looks outdated**: reload the page to get the latest version.

## See also

- [ConversaLabs platform overview](/hc/ajuda/articles/getting-started-overview-en)
- [Core concepts](/hc/ajuda/articles/getting-started-conceitos-en)