## Overview

**ConversaLabs** is an omnichannel support, sales and automation platform. In a single place you
bring together every conversation from your channels (WhatsApp, website, email, social and more),
organize your contacts, track deals in the CRM, collect payments, schedule appointments, run
follow-up cadences and automate flows — powered by the **Maestro** AI.

The platform combines the native capabilities of a modern conversation hub with dozens of additional
ConversaLabs modules (WhatsApp Web/Hub, Payments, CRM, Calendar, Follow-ups, Catalog, Sales &
Gamification, Contracts, Growth, Flow Builder and more). You enable only what you need.

## Prerequisites

- An active ConversaLabs account and a user with access.
- An up-to-date browser (Chrome, Edge, Firefox or Safari).
- For specific channels and modules, the matching permissions and integrations (detailed in each
  category of this Help Center).

## Step by step

1. Sign in with your email and password.
2. Get to know the left sidebar: it's how you move between Conversations, Contacts, Reports and the
   enabled modules.
3. Connect your first **Inbox** (for example, a WhatsApp number).
4. Import or create your **Contacts**.
5. Enable the modules that make sense for your business (CRM, Payments, Calendar, etc.).
6. Use **Maestro** to speed up onboarding and day-to-day operations.

## Settings & options

- **Account**: company details, language, time zone and branding.
- **Inboxes**: one channel per inbox, with its own assignment and business-hours rules.
- **Agents and teams**: who handles conversations, with which permissions and in which teams.
- **Modules**: each module has its own settings area, described in the matching category of this
  Help Center.

## Use cases

- Centralize support across multiple WhatsApp numbers and the website in a single screen.
- Turn conversations into **deals** in the CRM and bill them with **Payments**.
- Schedule meetings and services with the **Calendar** and recover opportunities with **Follow-ups**.
- Scale marketing and sales with **Growth**, **Campaigns** and **Gamification**.

## Tips, limits & best practices

- Start simple: connect a channel and organize contacts before enabling every module.
- Enable modules incrementally so your team can absorb each addition.
- Respect each channel's limits (for example, WhatsApp anti-ban best practices).

## Troubleshooting

- **I can't sign in**: check your email/password and see the login, profile and 2FA article.
- **I don't see a module**: it may not be enabled for your account or your access role — talk to an
  administrator.

## See also

- [Access, profile and security (2FA)](/hc/ajuda/articles/getting-started-login-perfil-2fa-en)
- [Getting to know the interface](/hc/ajuda/articles/getting-started-tour-interface-en)
- [Core concepts](/hc/ajuda/articles/getting-started-conceitos-en)
- [Onboarding with the Maestro Brain](/hc/ajuda/articles/getting-started-onboarding-cerebro-maestro-en)