## Overview

Short answers to the questions that come up most. For details, follow the link to the matching
category.

## Prerequisites

- None.

## Step by step

Check the common questions:

1. **How do I add an agent?** In Settings → Agents, invite by email and set the role.
2. **How do I connect WhatsApp?** In Inboxes → Add, choose the WhatsApp type (Web or Cloud).
3. **Can I have multiple numbers?** Yes — each number is an inbox.
4. **How do I enable a module?** Modules depend on plan/feature; an administrator enables it on the account.
5. **How do I change the language?** In your profile, under preferences.
6. **How do I see reports?** In the Reports section, by conversations, agents, teams and more.

## Settings & options

- Most actions live under **Settings** (account, agents, teams, inboxes).

## Use cases

- Fast onboarding of new users and administrators.

## Tips, limits & best practices

- Standardize roles and teams from the start.
- Use labels and attributes to keep data organized.

## Troubleshooting

- **I couldn't find a feature**: it may depend on plan/feature or your access role.

## See also

- [Core concepts](/hc/ajuda/articles/getting-started-conceitos-en)
- [Common WhatsApp errors](/hc/ajuda/articles/faq-erros-comuns-whatsapp-en)