## Overview

**Custom filters** let you slice the conversation list by combining conditions — by **status**,
**assigned agent**, **team**, **label**, **inbox**, **priority** and other attributes. When a slice
is useful day to day, you can **save it as a view** (a custom folder) and open it in one click,
without rebuilding the filter every time.

## Prerequisites

- Be signed in and have access to the inboxes you want to filter.
- Understand conversation attributes (status, priority, labels, assignment) to build good conditions.

## Step by step

1. In the conversation view, open the **filter** option.
2. Add one or more **conditions** (for example: status = open **and** agent = you **and** label = "vip").
3. Apply the filter and review the sliced list.
4. If the slice is useful recurrently, choose to **save** it as a **view** and give it a clear name.
5. Afterwards, open the saved view straight from the sidebar — no need to rebuild the conditions.

## Settings & options

- **Combinable conditions**: stack several criteria to land exactly on the slice you want.
- **Available attributes**: status, priority, assignment (agent/team), labels, inbox, language,
  country and other conversation and contact fields.
- **Saved views**: use objective names ("My open urgent", "No reply today") so the team gets it.
- **Shared folders/views**: views help standardize how each role tracks its queue.

## Use cases

- Track only the conversations **assigned to you** that are still **open**.
- Monitor **high-priority** conversations with no reply.
- Create a view per **team** or per **campaign/label** to focus the team.

## Tips, limits & best practices

- Start with few conditions and refine — overly complex filters are hard to maintain.
- Name views so anyone understands their purpose.
- Periodically review saved views and remove the ones no longer used.

## Troubleshooting

- **The view doesn't show what I expect**: review each condition; one wrong label or status changes everything.
- **I can't see certain conversations**: confirm you have access to the matching inbox.
- **The view disappeared**: check whether it was removed or renamed by another teammate.

## See also

- [The conversation view](/hc/ajuda/articles/conversations-tela-de-conversas-en)
- [Advanced search of conversations and messages](/hc/ajuda/articles/conversations-busca-avancada-en)
- [Assignment, status, priority and labels](/hc/ajuda/articles/conversations-atribuicao-status-prioridade-labels-en)