## Overview

**Bulk actions** let you select several conversations in the list and apply **one action to all of them
at once**, without opening each conversation. When you check one or more conversations, a **bulk action
bar** appears at the bottom of the screen with everything you can apply to the selection: **assign to an
agent**, **assign to a team**, **add or remove labels**, and **change status** (resolve, snooze, or
reopen). It's the fastest way to organize a queue with many items.

## Prerequisites

- An **agent** or **administrator** profile, with access to the conversations' inboxes.
- A queue with conversations to handle.
- Teams and labels already created by the administrator, to take advantage of the assignment and labeling options.

## Step by step

1. In the conversation list, **check the selection box** on each conversation you want to handle.
2. To select everything at once, use the **selection box in the bar** — it selects the conversations in
   the current queue (an alert tells you when **all** of them are selected).
3. The **bulk action bar** appears at the bottom, showing **how many conversations** are selected and a
   **Clear selection** button. On phones and narrow panels, actions use a labeled grid so no option is
   hidden or clipped.
4. Choose the action you need in the bar: assign agent, assign team, add/remove label, change status,
   or delete (administrators).
5. **Confirm** when prompted (assigning an agent asks for confirmation before applying).
6. The action is applied to **all selected conversations**; an alert confirms the result and the selection clears.

## Settings & options

- **Assign to agent**: opens a **searchable** list of the agents assignable to the selection's inboxes.
  Pick an agent to make them responsible, or **None** to **unassign** the conversations.
- **Assign to team**: routes all selected conversations to a team.
- **Add labels**: applies one or more labels to the whole selection.
- **Remove labels**: strips labels from the selected conversations (shows the labels already applied).
- **Change status**: **Resolve**, **Reopen**, or **Snooze**. Snooze offers options such as next reply, a
  predefined period, or a **custom date/time**.
- **Clear selection**: deselects everything without applying any action.
- **Phone, tablet and web**: the same bar keeps every action available and only rearranges the controls
  to fit the available width.

## Use cases

- **Clear a backlogged queue**: resolve several already-answered conversations in one go.
- **Redistribute conversations**: assign a batch to another agent or to the right team.
- **Label an entire campaign**: apply the same label to all conversations from a single action.
- **Unassign in bulk**: use **None** to release conversations and let them return to the queue.

## Tips, limits & best practices

- **Review the selection before confirming** — the action applies to **all** the checked conversations.
- Check the bar's **counter** ("X selected") to be sure you're acting on the right set.
- When **resolving in bulk**, conversations that still have **required attributes pending** may be
  **skipped**; complete those fields first so they get resolved.
- Use **Clear selection** whenever you want to start over; it prevents applying an action to the wrong group.

## Troubleshooting

- **The action bar doesn't appear**: no conversation is selected — check at least one in the list.
- **The change doesn't show right away**: reload the queue or switch filters; the list refreshes with the new state.
- **Some conversations weren't resolved**: they likely have required fields pending — the alert reports a
  **partial** resolution. Fill in the attributes and try again.
- **I can't pick a team or label**: it may not have been created — talk to an administrator.

## See also

- [Assignment, status, priority and labels](/hc/ajuda/articles/conversations-atribuicao-status-prioridade-labels-en)
- [Snooze, resolve and reopen conversations](/hc/ajuda/articles/conversations-snooze-resolver-reabrir-en)
- [Custom filters and saved views](/hc/ajuda/articles/conversations-filtros-e-visoes-en)
- [The conversations view](/hc/ajuda/articles/conversations-tela-de-conversas-en)