## Overview

The **Administration & Settings** area brings together everything that governs your ConversaLabs
account: who has access, with which permissions, in which teams, with which business hours,
integrations, audit logs, branding and notification preferences. It is the control panel of your
operation.

Think of this category as the place where you set **the rules of the game** — before you start
handling conversations. Each product module (CRM, Payments, Calendar, Follow-ups and others) has its
own settings, documented in the matching categories of this Help Center; here you find what is
shared across all of them.

## Prerequisites

- An active ConversaLabs account.
- A user with the **Administrator** role (most screens in this category are admin-only).
- Some features are optional and depend on your plan or a specific enablement: custom roles and
  audit logs, for example, are premium features and may not appear if they are not enabled for your
  account.

## Step by step

1. Open the account **Settings** from the left sidebar.
2. Start with the **Account** tab: company name, language, time zone and branding.
3. Invite your **Agents** and organize them into **Teams**.
4. Define **roles and permissions** (default roles or, if available, custom roles).
5. Configure **business hours**, **labels** and **custom attributes**.
6. Connect the **integrations** you need (Slack, webhooks, API and more).
7. Review **audit**, **notifications** and, where applicable, **whitelabel** and **Custom Scripts**.

## Settings & options

- **Account**: identity, language, time zone and basic branding.
- **Agents and teams**: who handles conversations and how work is distributed.
- **Roles and governance (RBAC)**: what each person can see and do.
- **Business hours, labels and attributes**: the structure that organizes conversations and contacts.
- **Integrations**: connections to external tools and the API.
- **Audit, whitelabel, scripts and notifications**: governance, branding and advanced customization.

## Use cases

- Standardize permissions for a growing team.
- Make sure each agent only sees what concerns them.
- Connect the platform to Slack, an external CRM or your own automation via webhooks/API.
- Track who did what with audit logs.

## Tips, limits & best practices

- Configure account, teams and permissions **before** inviting many agents.
- Prefer **roles** over per-user tweaks: easier to maintain and audit.
- Periodically review integrations and API tokens that are no longer in use.

## Troubleshooting

- **I can't see a settings tab**: it may require the administrator role or a premium feature that is
  not enabled — talk to the account owner.
- **A change had no effect**: confirm you saved and that the feature depends on an enablement
  (flag/plan).

## See also

- [Account, agents and teams](/hc/ajuda/articles/administration-conta-agentes-equipes-en)
- [Custom roles and governance (RBAC)](/hc/ajuda/articles/administration-custom-roles-governanca-rbac-en)
- [Business hours, labels and attributes](/hc/ajuda/articles/administration-horarios-labels-atributos-en)
- [Integrations](/hc/ajuda/articles/administration-integracoes-en)
- [Audit logs](/hc/ajuda/articles/administration-auditoria-en)