## Overview

**Notifications** tell you what needs attention: new conversations, assignments, mentions, replies
and module events. Each agent controls their own **preferences**, choosing **where** they want to be
alerted:

- **In-dashboard**: the notification bell inside the platform.
- **Email**: summaries and alerts in your inbox.
- **Push**: alerts in the browser and/or the mobile app.

## Prerequisites

- Being signed in with your user (preferences are **per agent**).
- For browser push: allow notifications when the browser asks.
- For mobile push: have the app installed and an active session.

## Step by step

1. Open your **profile** and go to the **notifications/preferences** area.
2. Choose the **events** you want to be alerted about (e.g., new assigned conversation, mention,
   reply).
3. Select the notification **channels** for each event (dashboard, email, push).
4. If you'll use browser push, **authorize** notifications in the browser prompt.
5. Save and test by generating a conversation/mention to validate.

## Settings & options

- **Per event**: toggle each alert type individually.
- **Per channel**: dashboard, email and push independently.
- **Sound/visual**: audible alerts and unread counters in the dashboard.
- **Per-agent preferences**: each person tunes their own, without affecting the team.

## Use cases

- Receive push only for conversations **assigned to you**.
- Use email for an end-of-day summary and the dashboard for real time.
- Make sure **mentions** always alert, even with the rest muted.

## Tips, limits & best practices

- Avoid turning everything on: too many notifications become noise and get ignored.
- Prioritize **assignments** and **mentions** — usually what matters most.
- If push doesn't arrive, start by checking browser/system permissions.

## Troubleshooting

- **I don't get browser push**: check the site's notification permission and that it isn't blocked at
  the operating system level.
- **I don't get emails**: check spam, your profile email and that the event is enabled.
- **I get too many notifications**: reduce events/channels in your preferences.
- **Preferences won't save**: reload the page and try again; confirm you're signed in.

## See also

- [Account, agents and teams](/hc/ajuda/articles/administration-conta-agentes-equipes-en)
- [Business hours, labels and attributes](/hc/ajuda/articles/administration-horarios-labels-atributos-en)
- [Guided Tours](/hc/ajuda/articles/administration-guided-tours-en)
- [Administration overview](/hc/ajuda/articles/administration-overview-en)