## Overview

**Presentation Mode** blurs the dashboard's sensitive data — avatars, contact names, phones and
emails, message content, media previews, deal values and agent names — so you can record tutorials,
run demos and share your screen **without exposing PII**. The administrator picks **which
categories** blur; each agent switches the mode on and off whenever needed.

## Prerequisites

- The **Governance & LGPD** feature enabled on the account.
- The **"Offer presentation mode to the agents"** switch turned on by the administrator in the hub —
  the button is **not pinned** to the sidebar; it only shows while that switch is on.
- To configure the **categories**: **Administrator** profile.
- To **toggle it**: any agent on the account.

## Step by step

1. (Administrator) Open **Settings → Governance & LGPD → Presentation mode**, turn on the
   **"Offer presentation mode to the agents"** switch and the categories that should blur.
   The preview beside it reflects the choices in real time.
2. (Any agent) Click the **Presentation mode** button (crossed-eye icon) at the sidebar footer —
   or use the **Cmd/Ctrl+Shift+P** shortcut.
3. Record the screen or run the demo normally: conversations, contacts, Companies, CRM, payments,
   tasks, WhatsApp Web panels, Captain and library show blurred.
4. Click again (or repeat the shortcut) to switch it off — everything is restored instantly.

## Settings & options

- **Categories** (account-wide): avatars, contact names, phones, emails, fiscal documents
  (CPF/CNPJ) and addresses, message content, media previews, deal/payment values and agent names.
  The **phones and emails** switch covers the contact's fiscal documents and addresses in the same
  category.
- **Per-agent state**: the on/off is individual and **persists across page reloads**.
- No hover-to-reveal: nothing is exposed by accident during a recording.

## Use cases

- Record an internal tutorial or onboarding video without leaking customer data.
- Present the CRM pipeline to third parties hiding the deal values.
- Provide screen-shared support preserving the contacts' privacy.

## Tips, limits & best practices

- The blur is **visual** (in the browser of whoever enabled it) — it never changes the data nor
  affects other agents.
- Enable only the categories you need: blurring everything makes feature demos harder.
- Category changes made by the administrator leave an event in the audit trail.

## Troubleshooting

- **The button is missing**: the Governance & LGPD feature is not enabled on the account, or the
  administrator hasn't turned on the **"Offer presentation mode to the agents"** switch in the hub.
- **Nothing blurs when switched on**: no category is active — ask the administrator to configure
  them in the Governance hub.

## See also

- [Governance & LGPD](/hc/ajuda/articles/administration-governanca-lgpd-en)
- [Audit logs](/hc/ajuda/articles/administration-auditoria-en)